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Contact Us
If you have any questions or would like to start a return or exchange, please contact us at:
- Address: Burton Street, Yamaha Center, Kampala, 00256, Uganda
- E-mail: contact@efurnishug.com
- Phone: (+256) 705786444
- Working Hours: Monday – Saturday 8am – 7pm
FREQUENTLY ASKED QUESTIONS
Please click on “Address Book” or “Manage Addresses” and you will be able to add “Additional Address Entries” using the “Add New Address” button. During Checkout on the “Shipping” page the “Default Billing/Shipping Address” and “Additional Addresses” are presented for your “Shipping Address”. Once confirmed and you are moved to the “Payment” page you will then need to uncheck “My billing and shipping address are the same.” This will provide a dropdown with all “Address Book Addresses” and you can select from those or provide a new address.
Your order will take 24Hrs around Kampala and near areas and the 1 to 2 days outside areas and also depending on working days Monday to Saturday 8:00am – 7:00pm and order cutoff time which is 6:00pm
Currently we are focused on Uganda so we do local deliveries from boarder to boarder.
When you place an order from our website, we provide an order number via email and this is the one you use to track your order from our link Track My Order.
- You may request a return, exchange, or refund within 7 days from the date of delivery.
- To initiate a return or exchange, please get in touch with us at contact@efurnishug.com within the 7-day period.
- Returned products must be delivered to our physical location at Yamaha Center, Burton Street, Kampala, Uganda.
- All returns must be received within 2 working days after raising your return request to remain eligible.