Terms Of Use

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Terms Of Use

Welcome to www.efurnishug.com. These terms govern your use of our website and other services. By accessing and using our website, you agree to be bound by these Terms of Use. If you do not accept them, please do not use the website.

For questions, contact us at contact@efurnishug.com

1. Definitions

  • “Efurnish” refers to our website, mobile applications, and services.
  • “You/User” means anyone accessing or using Efurnish.
  • “Products” means any items listed or sold via our platform.
  • “Content” refers to all text, images, and media on our website.
  • “Account” is your registered profile used for making purchases.

2. Website Use

  • You must be 18 and above or have legal guardian consent to use our site.
  • You agree not to misuse/harm the website in any way.
  • We may update, modify, or discontinue features at any time.

3. Personal Information and Privacy

Your privacy is crucial to us. By using Efurnish, you accept our data practices outlined in our Privacy Policy. Please keep your personal information accurate and up-to-date for a smooth experience.

4. Intellectual Property

We own or license all content, trademarks, logos, and media on Efurnish and prohibit copying or using them without permission.

5. Product Availability & Pricing

  • All product listings are subject to availability.
  • Prices are in UGX and may change without notice.
  • We only deliver within Uganda, and product availability varies by region.
  • Orders placed with incorrect addresses may be canceled or delayed.

6. Delivery

  • We deliver Monday to Saturday, excluding public holidays.
  • Same-day delivery is available in Kampala.
  • For delivery queries, call/WhatsApp us at +256 705 786 444.

7. Returns & Refunds

  • You may request a return within 7 days of delivery.
  • An Item must be in original condition and packaging.
  • A Refund can be processed via the original payment method or as cash refunds.
  • Returns should be dropped off at Burton Street, Yamaha Center, Kampala, 00256,  Uganda
  • Return shipping is your responsibility unless waived by us.

8. Cookies

Efurnish uses cookies to enhance your browsing experience. You can modify your browser settings to disable cookies, though some features may not work correctly.

Need Help?

If you have any questions or would like to start a return or exchange, please contact us at:

 

Welcome to Efurnish (“we,” “us,” or “our”), accessible via efurnishug.com, along with any access to Efurnish’s mobile or other similar applications (the “Website”).

At Efurnish, your satisfaction is our top priority. We are committed to ensuring you are pleased with every purchase and have a smooth and transparent return process.

Return & Exchange Guidelines

  • You may request a return, exchange, or refund within 7 days from the date of delivery.
  • To initiate a return or exchange, please get in touch with us at contact@efurnishug.com within the 7-day period.
  • Returned products must be delivered to our physical location at Yamaha Center, Burton Street, Kampala, Uganda.
  • All returns must be received within 2 working days after raising your return request to remain eligible.

Refund Options

  • Eligible returns may qualify for:
    • A replacement or exchange for the same or similar product;
    • A cash refund; or
    • A refund issued to your original payment method (e.g., mobile money, credit/debit card, bank transfer).
  • Refund processing may take up to 2 business days once the returned item has been inspected and approved.

Shipping Responsibility

  • You are responsible for return shipping or courier costs.
  • In some instances, we may offer free return shipping at our discretion, depending on the product and the situation.

Non-Returnable Items

We cannot accept returns or exchanges for the following:

  • Custom-cut or made-to-measure products;
  • Products damaged by lightning;
  • Items that have been misused, purposely damaged, or altered;
  • Products used for purposes other than intended or not used as per the user manual;
  • Items without original packaging, manuals, accessories, or if not in new or resaleable condition.

Need Help?

If you have any questions or would like to start a return or exchange, please contact us at:

 
  • Address: Burton Street, Yamaha Center, Kampala, 00256,  Uganda
  • Working Hours: Monday – Saturday  8am – 7pm

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